Supported By Peers | Limina

1. We learn your business

To best service you, our team of industry veterans:

Learn your business & follow you as you evolve
Make suggestions on how to get maximum value out of Limina at all times

2. Feedback into features

Every vendor listens to your feedback. We don’t just listen, we act:

We turn your input into features in the product quickly
We complete 10 new features and improvements each week
We invite clients to comment on new product designs

More than a helpdesk:

Why a dedicated client responsible is superior

Listen to our Chief Customer Officer, Andreas Holtz, explain the difference between a helpdesk model and a dedicated client responsible below.

MOST VENDORS:

Helpdesk agent

Needs to ask you a lot of questions around your data setup and workflows before troubleshooting can be started
Needs your help to coordinate with other stakeholders in your team
Will often refer to generic tutorials and standard replies that may or may not be helpful

THE LIMINA MODEL:

Dedicated client responsible

Knows your setup and can quickly start investigating potential causes
Can coordinate directly with your colleagues if needed
Can give specific advice that takes your overall setup and workflows into account